RETURNS
RETURNS POLICY
All returns for any particular order need to be returned in one shipment and the RMA number should be written on the return pro-forma invoice included in your parcel.
We request that returns are shipped through our shipping partner UPS or DHL or, USPostal Service, Jerry Phillips Collection, is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA or return goods using neither UPS, DHL or US Postal Service does not affect your statutory rights.
Jerry Phillips Collection. will not accept returns for any items that have been worn, exposed to damaging elements or if the Jerry Phillips tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.
The original Jerry Phillips shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.
Please be aware that international custom duties and taxes are not refunded for shipments outside of the United States.
While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.
All returns for any particular order need to be returned in one shipment and the RMA number should be written on the return pro-forma invoice included in your parcel.
We request that returns are shipped through our shipping partner UPS or DHL or, USPostal Service, Jerry Phillips Collection, is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to obtain an RMA or return goods using neither UPS, DHL or US Postal Service does not affect your statutory rights.
Jerry Phillips Collection. will not accept returns for any items that have been worn, exposed to damaging elements or if the Jerry Phillips tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.
The original Jerry Phillips shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.
Please be aware that international custom duties and taxes are not refunded for shipments outside of the United States.
While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.